SWTOR Proves better than Most when Servicing their Customers u281k

SWTOR

I have been playing MMOs for a very long time now. Recently, a updated the content since I last played so I wanted to check it out. r1m5o

I tried to my and was unable to due to a problem. I tried to recover my or reset it and this needed to your to put in a CS ticket. Really? /facepalm

So I look for an email to the company. No such luck. All I find is a form that again requires me to fill in my info and to get in. Round and round in circles I go until I finally decide “Forget this stupid game!” and find something better to do.

BioWare in regards to SWTOR has always been positive.

Here’s what one Reddit had to say about their experience with SWTOR Customer Service:

TL/DR Unlike what I have both expected from SWTOR and experiences from other MMO’s I have experienced excellent responses to customers needs including Phone calls from customer service for tech issues, Introduction of sprint to speed everything up a little and Free days on my after they screw things up. If they keep this up, I will be around for a good while yet

 

Personally, I’ve had to customer service a couple of times now and I was very pleased with the results. I agree with this poster than SWTOR does prove better than your average game customer service. What has your experience been like?

Lisa Clark 2n715y

Lisa has been an avid gamer since she was old enough to hold her first controller and a game writer for more than a decade. A child of the Nintendo generation, she believes they just don’t make games like they used to but sometimes, they make them even better! While consoles will always be her first love, Lisa spends most of her gaming time on the PC these days- on MMOs and first-person shooters in particular.