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If you are a current or returning back into your game once you prove who you are.
Here are the basic steps to take when your authenticator will not work:
Go to the official website.
Select ‘’.
Fill in your Display Name and .
Leave the Security Key Field empty.
Next, press [].
You will get an error screen. There will be a link that reads “Lost your security key?”
Click that link and follow the instructions. You will then get an email that prompts you to reset your security key.